Beyond preventive care, your health insurance offers many ways to get care and support – like access to wellness coaching and personalized programs to manage chronic conditions.

Free primary care appointments

Kaiser Permanente allows you to get free (no co-pays) appointments with a primary care physician (primary care provider, PCP). You can see your PCP for preventive care and when you get sick. In many cases, Kaiser Permanente also offers virtual health care so you can get the care you need from the comfort of your own home.

Emergency and urgent care

If you can’t get to a doctor’s appointment the day you call or have an urgent health problem, the nearest Kaiser Permanente urgent care center is an affordable solution.

Primary care provider / online appointments:

• $0 co-pay;
• Emergency department visits: $0 co-payment;
• Emergency room visits: $200 copayment.

There is no co-pay for PCP visits. But if your doctor orders tests or lab tests, you may have to pay extra for them.

Benefits for mental health and wellness care

Your emotional health is just as important as your physical health. Insurance from Kaiser Permanente includes professional support, medication administration, group therapy and alternative medicine tools, and:

• Access to free emotional health and self-care apps such as Calm for mindfulness and Headspace Care for individualized emotional health coaching.
• Mental Health Care Chat, where it’s easy to get mental health care online.
• Virtual exams and e-admissions to explore symptoms and choose the options that are right for you.

Vision benefits

Kaiser Permanente provides comprehensive vision care. It includes 1 free eye exam every 12 months and $600 every 12 months on optical products (such as lenses, frames and contact lenses). An extensive collection of high-quality eyewear for every style and budget is available. Fitting and repairs are always free.

Treatment of chronic diseases

Chronic diseases such as diabetes, chronic pain or hypertension reduce quality of life and often require special treatment. Fortunately, they can be successfully managed with a healthy lifestyle, preventive care and ongoing monitoring. In addition to primary care for general health care and referrals to specialists, your plan also offers:

• Wellness coaching for individualized health maintenance recommendations.
• Programs and recommendations from your personal care team to help you manage your condition.
• A smartphone app for customized stretching programs, meditation, counseling and more.